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Responsible Gaming

137x Responsible Play — Enjoy Gaming Safely

Gaming is entertainment, not an obligation. 137x believes every player should know their limits and play with enjoyment. Our responsible gaming tools and guidelines are here to help you stay in control at all times.

Safe Environment Set Limits Self-Exclusion Feature 24/7 Support
Not for under 18

The 137x platform is for adults only. If you believe a minor is accessing this platform, please notify our support team immediately.

What Is Responsible Gaming?

Responsible gaming means keeping the right perspective — gaming is entertainment, not a source of income. At 137x, playing responsibly means enjoying yourself within your means and never chasing losses.

We know many players in Bangladesh enjoy gaming purely for fun. But for some, it can become a habit. That's why 137x provides tools and guidance from the start to help players stay aware and in control.

The core principles of responsible gaming are:

  • Only bet what you can afford to lose — don't wager money your household depends on.
  • Think of gaming as entertainment, not a way to earn money.
  • Don't chase losses by placing bigger bets to recover what you've lost.
  • Set your time and spending limits in advance.
  • Spending time with family and friends matters more than gaming.
  • Don't use gaming as a way to cope with stress or loneliness.

137x always wants you to play with a smile. If you ever feel gaming is getting out of hand, use our tools — they're built just for you.

Signs of Problem Gaming

We don't always notice when a gaming habit starts becoming a problem. If you recognise any of the signs below, it may be time to take action:

  • You are spending beyond your budget and feeling regret afterward.
  • You keep trying to win back money you have lost.
  • Thoughts about gaming keep coming up, even while you're busy with other things.
  • You are hiding your gaming activity from family or friends.
  • You feel restless or irritable when you're not gaming.
  • You're betting with savings, borrowed money, or funds you can't afford to lose.
  • You are neglecting work, studies, or family responsibilities.
  • It's affecting your sleep, eating habits, or overall health.

If several of the above signs apply to you, don't try to handle it alone — reach out to us. Asking for help isn't a weakness; it's the smart thing to do.

Check Yourself

Answer the following questions honestly. If three or more answers are "yes", consider reaching out for support:

1

Have you ever spent more on gaming than your intended budget?

2

Do you place bigger bets to try to win back money you have lost?

3

Has gaming caused problems in your relationships with family or friends?

4

Do you find yourself unable to stop gaming even when you want to?

5

Have you ever borrowed money or dipped into your savings to fund your gaming?

6

Is gaming affecting your daily responsibilities or professional life?

If three or more answers are "yes", please support@137x.appreach out to us. We're here to help, without judgment.

137x Responsible Gaming Tools

137x offers a range of effective tools to help players stay in control. They're completely free and available to use at any time:

Deposit Limit

Set daily, weekly, or monthly deposit limits. Once the limit is reached, no further deposits will be allowed.

Loss Limit

Your session will automatically end once you've reached a set loss amount.

Session Time Limit

Decide in advance how many hours you will play each day. The system will notify you when your time is up.

Take a Break

Take a break from gaming for anywhere between 24 hours and 30 days. Your account will remain suspended during this period.

Self-Exclusion

Activate a permanent self-exclusion lasting between 6 months and 5 years. Your account will be completely inactive during this time.

Unsubscribe from Promotions

Turn this off at any time to opt out of bonus and promotional messages.

To activate these tools, visit your account settings page or contact support — support@137x.app

How to Self-Exclude

If you feel you need a longer break, 137x makes the self-exclusion process simple:

1

Contact Support

Email us at support@137x.app or reach us via live chat.

2

Select Duration

6 months, 1 year, 3 years, or 5 years — choose whichever works for you.

3

Identity Verification

Your account will be verified for security purposes.

4

Account Suspended

Your account will be deactivated within 24 hours of receiving your request.

5

Balance Refund

Any remaining balance will be returned to your mobile banking account.

6

Confirmation

A confirmation message will be sent via SMS and email.

Your account cannot be reactivated before the self-exclusion period ends. Any attempt to open a new account will be automatically blocked.

Minor Protection

137x is for players aged 18 and above only. We take strict measures to protect minors:

  • Age verification is mandatory at registration.
  • A government-issued ID is verified through the KYC process.
  • Suspicious accounts are investigated immediately.
  • Any account identified as belonging to a minor will be permanently closed.

Advice for Parents

If you have children or teenagers at home, use parental control software on your devices. You can block access to 137x on your child's device. To learn more, support@137x.appContact us at

FAQ

No, self-excluding will not affect your remaining balance in any way. Your balance will be returned to your registered mobile banking number once the request is processed.

Lowering your deposit limit takes effect immediately. Increasing it, however, requires a 7-day waiting period — this is intentional to prevent impulsive decisions.

Once the self-exclusion period ends, your account will not be reactivated automatically. You will need to contact support to request reactivation, and we will have a brief conversation with you before doing so.

The 137x support team can connect you with a professional counselor. You can also contact the National Mental Health Helpline in Bangladesh for mental health support. Remember, asking for help takes courage.

Start with a calm conversation, not anger or accusations. Let them know you're on their side. You can also contact 137x support for help with their account — we'll handle everything with full confidentiality.

Quick Navigation

Need Help?

Our support team is here for you 24 hours a day, 7 days a week.

Help Center

Email: support@137x.app

Smart Gaming Tips

  • Set a budget before you play and stick to it.
  • Take a break every hour — get up and drink some water.
  • Never play while drinking or under emotional stress.
  • Spend time on hobbies and interests beyond the gaming app.
  • Talk openly with family and friends.
Our Commitment

Why 137x Believes in Responsible Gaming

We don't just follow the rules — we genuinely want every player to enjoy gaming in a healthy and happy way.

Strict Age Verification

A government-issued ID is verified for every new account. Minors will not be able to access the platform under any circumstances.

Personal Limit Setting

Set deposit, loss, and time limits — completely on your own terms. You can adjust your settings at any time.

Self-Exclusion Option

Lock your account for anywhere between 6 months and 5 years if needed. No promotional messages will be sent during this period.

Judgment-Free Support

When you reach out for help, we don't ask questions or pass judgment. Our support team is here to assist with complete empathy.

Data Privacy

All responsible gaming requests are handled with complete confidentiality. Your information is never shared with any third party.

Regular Awareness

137x sends regular responsible gaming reminders to players and offers support whenever needed.

Play Safe, Stay Happy

Start playing responsibly at 137x today. Your safety is our top priority.

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