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137x Help Center — find answers to all your questions, quickly and easily

From account payments to bonus gaming — whatever the issue, 137x is here to help.

What can we help you with?

Select the topic that's affecting you most

Account & Registration

Opening a new account, login issues, password reset, and profile updates.

Deposit & Withdrawal

How to deposit and withdraw via bKash, Nagad, Rocket, and Upay — plus troubleshooting tips.

Bonuses & Promotions

A guide to understanding welcome bonuses, reload offers, cashback, and wagering requirements.

Gaming & Betting

Easy explanations of game rules, live betting guides, and how Sports Betting markets work.

Mobile App

Help with downloading the Android & iOS app, installation issues, and app updates.

VIP Program

VIP tiers, the points system, exclusive perks, and how to move up to higher levels.

Security & Verification

KYC verification process, account security, and setting up two-factor authentication.

Responsible Gaming

Guidance on deposit limits, self-exclusion options, and building healthy gaming habits.

137x

From Opening an Account — A Step-by-Step Guide

New to 137x? Start right here

Opening an account at 137x is straightforward. You can complete registration in just a few minutes and claim your first bonus right away. A common question from new players is whether any additional documents are needed to register. For standard registration, all you need is a mobile number and a password. However, KYC verification will be required for larger withdrawals — more details on that are covered below.

1
Go to Registration Page

Go to the /register page and enter your mobile number. Any Bangladeshi operator number will work.

2
Verify OTP

Verify your number using the 6-digit code sent to your mobile. If you don't receive it, wait 60 seconds and request a new one.

3
Set Your Password

Choose a strong password of at least 8 characters. Mixing in numbers and special characters makes it even more secure.

4
First Deposit & Bonus

Get up to a 200% welcome bonus on your first deposit after creating an account. The minimum deposit is just ৳200.

If you're having trouble logging in, start by clearing your browser cache and trying again. If the issue continues, reach out via Live Chat.

137x

Deposits & Withdrawals — Payment Guide

Everything you need to know about deposits & withdrawals at 137x

137x supports Bangladesh's most popular mobile banking methods. You can deposit and withdraw via bKash, Nagad, Rocket, and Upay. With an average withdrawal time of just 12 minutes, 137x is the fastest among online gaming platforms in Bangladesh.

Payment Methods Minimum Maximum Time
bKash ৳200 ৳50,000 Instant
Nagad ৳200 ৳50,000 Instant
Rocket ৳300 ৳30,000 5–10 minutes
Upay ৳200 ৳25,000 Instant

What to do if your withdrawal is stuck?

Withdrawals are most commonly held up due to incomplete KYC verification or unmet wagering requirements. Check the "Withdrawal Status" section of your account dashboard to see the reason. If it's been more than 30 minutes, contact Live Chat with your transaction ID.

  • Use the same mobile banking number for both deposits and withdrawals
  • Withdrawal requests submitted between 9 AM and 11 PM are processed faster
  • Phone number verification is required before your first withdrawal
  • Daily withdrawal limit up to ৳1,00,000
24/7 Live Support Hours
12 minutes Average Withdrawal Time
98% Issue Resolution Rate
3 minutes Average Response Time
137x

Bonuses & Security — What You Need to Know

Get a clear understanding of 137x's bonus policy and account security

How to Claim a Bonus the Right Way

Earning a bonus at 137x is easy, but withdrawing it requires meeting certain conditions known as wagering requirements. For example, if the wagering requirement is 30x and you receive a ৳1,000 bonus, you'll need to place a total of ৳30,000 in bets before you can withdraw.

Tips: Always read the terms and conditions of an offer before claiming a bonus. Taking a moment to do so can save you a lot of confusion later.

Keep Your Account Secure

A few simple steps can go a long way in keeping your 137x account secure. These things may seem minor, but a hacked account can cause serious problems.

  • Enable two-factor authentication (2FA) — it only takes a minute from your Settings
  • Use a unique password that you don't use anywhere else
  • Avoid logging in over public Wi-Fi whenever possible
  • 137x will never ask for your password via email or SMS — any such message is a scam
  • If you receive a suspicious login notification, change your password immediately

KYC Verification — Why It's Required & How It Works

KYC (Know Your Customer) verification is an international security standard. On 137x, KYC is required once for withdrawals exceeding ৳25,000 — after that, you won't need to do it again. Simply upload a photo of your National ID or passport and verification is completed within 24 hours.

137x

Mobile App & VIP — Detailed Support

Everything you need to know about the 137x app and VIP benefits

Having trouble installing the mobile app?

To install the 137x app on an Android phone, first enable installation from unknown sources in your phone's settings. Go to Settings > Security > Unknown Sources and turn it on. Then download the APK file from the /download page and install it.

IOS users can open the 137x website in Safari and tap "Add to Home Screen" for an app-like experience. The dedicated iOS app can also be installed directly from the /download page.

VIP Tiers & Benefits

137x's VIP program has 5 tiers — Bronze, Silver, Gold, Platinum, and Diamond. Points accumulate with every bet, and can be used to advance to the next tier.

Bronze → Silver
5,000 points
5% Weekly Cashback
Silver → Gold
20,000 Points
8% Cashback + Fast Withdrawal
Gold → Platinum
75,000 Points
Dedicated Account Manager
Platinum → Diamond
200,000 points
Maximum Benefits & Exclusive Offers

Contact Us

The 137x support team is here for you 7 days a week, 24 hours a day

Live Chat

The fastest way to get help. Average response time is just 3 minutes.

Online Now
Email Support

For detailed issues, send us an email. You'll get a response within 24 hours.

support@137x.app
FAQ Page

Answers to common questions are organized on the FAQ page — you'll find solutions to most issues there.

View FAQ →

Help Center FAQ

Top questions asked by 137x users

First, make sure you're entering your mobile number and password correctly, and check that Caps Lock is off. If that doesn't work, use the "Forgot Password" option — an OTP will be sent to your registered mobile number. You can also try clearing your browser cache and cookies. If the issue persists, contact 137x Live Chat.

bKash deposits are usually instant, though network issues can occasionally cause a 5–10 minute delay. Try refreshing the page. If the balance still hasn't appeared after 15 minutes, note the transaction ID from your bKash app and contact 137x Live Chat. Issues like this are typically resolved within 30 minutes.

To receive the welcome bonus, you must enter the bonus code correctly at the time of registration. The bonus applies to your first deposit only. If you haven't activated the bonus before making a deposit, it cannot be claimed afterwards. If you need help with this, it's best to reach out via Live Chat before you deposit.

The average withdrawal time at 137x is 12 minutes. During peak hours (6 PM–10 PM), it may take a little longer. If your withdrawal has been pending for more than 30 minutes, first check whether your account's KYC status is verified and all wagering requirements have been met. If the issue persists, contact support with your transaction ID.

To install the 137x app on an Android phone, you'll need to enable "Unknown Sources" or "Install Unknown Apps". This can be found under Settings > Security or Settings > Apps > Special App Access (the exact location may vary by device model). After that, download the APK fresh from the /download page and install it. Note that the app is not supported on older Android devices running below version 5.0.

Common reasons an account gets blocked include repeated incorrect password attempts, detection of suspicious activity, or self-exclusion being activated. If your account was blocked due to too many wrong password entries, it will unlock automatically after 24 hours. For any other reason, contact us at support@137x.app with proof of identity.

137x is an internationally licensed platform that uses SSL encryption and advanced security technology. Your personal and financial information is fully protected. It's always advisable to practice responsible gaming and play within your budget.

VIP points are earned on every bet at a fixed rate. You earn 1 point for every ৳100 wagered on Sports Betting, and 1 point for every ৳50 wagered on casino games. Accumulated points can be redeemed for bonus cash or used to advance to the next VIP tier. Your points balance is visible in the VIP section of your account dashboard.

Still have questions? We're here to help

The 137x support team is available 24/7 to help with any issue. Start a Live Chat right now or open a new account.

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