137x FAQ — Answers to All Your Questions

Yes, you must be at least 18 years old to create an account at 137x. We are committed to responsible gaming and do not permit minors to register. Proof of age may be required during KYC verification.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Use that OTP to set a new password. The entire process takes under 2 minutes. If your mobile number has changed, please contact Help Center Contact us.

No, each person is only permitted one account at 137x. Attempting to create multiple accounts may result in all accounts being permanently closed and any funds being forfeited. If you're experiencing issues with your existing account, please reach out to support directly.

Some account details can be updated after registration. Changing your mobile number requires identity verification, and name changes may require KYC verification. For any updates, please contact our Help Center Contact us.

When an account is suspended, you will typically be notified of the reason by email or SMS. This can happen due to repeated incorrect password attempts, suspicious activity, or incomplete KYC verification. Contact our support team to resolve it — most issues are sorted within 24 hours.

If you'd like to close your account voluntarily, please notify our support team. Before closing, make sure your balance is at zero and all active bets have been settled. As part of our responsible gaming commitment, we also offer self-exclusion — to learn more, Responsible Gaming page for more details.

There are a few possible reasons: you may be entering an incorrect mobile number or username, your account verification may not be complete, or your account may be suspended. Please try again using the exact details you provided at registration. If the issue persists, contact our Help Center Contact us.

137x currently supports the most popular payment methods in Bangladesh:

• BKash — Fastest & Easiest
• Nagad — Instant Processing
• Rocket (DBBL Mobile Banking)
• Upay (UCB Mobile Banking)
• Bank Transfer (selected banks)

When new payment methods are added, we'll announce them on the promotions page.

The minimum deposit at 137x is just ৳500, making it easy for any player in Bangladesh to get started. Larger deposits may qualify for special reload bonuses. Latest Offers here.

Withdrawals are typically processed within 15 minutes to 24 hours of submitting your request. bKash and Nagad are the fastest options, while bank transfers may take 1–2 business days. Completing your KYC verification helps speed up the process.

Deposits are usually credited instantly. If your balance hasn't updated within 30 minutes, please contact our Help Center Please get in touch — our team will resolve the issue promptly.

Yes, KYC verification must be completed before your first withdrawal. You'll need to submit a photo of your National ID (NID) or passport. This is required to secure your account and prevent fraud. Verification is typically completed within 24 hours.

137x does not charge any fees for deposits or withdrawals. However, your payment service provider (such as bKash or Nagad) may apply their own charges. Check the relevant provider's website for the latest fee information.

Withdrawal limits depend on your account tier and VIP level. Standard accounts have a daily withdrawal limit of ৳50,000. VIP members can withdraw higher amounts. To learn more about VIP benefits, VIP Page here.

For security reasons, withdrawals can only be sent to your registered payment number. If you need to use a different number, you must first update your payment details on your account, which requires identity verification. For assistance with this, Help Center Contact us.

New members at 137x receive a 100% welcome bonus on their first deposit. That means if you deposit ৳1,000, you get an extra ৳1,000 in bonus funds. Free spins and exclusive promo offers are also available for new members. To view all current offers, visit our Latest Promotions Visit the page.

A wagering requirement means you need to place a certain amount in bets before you can withdraw your bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you must wager a total of ৳10,000. Bets on most games count toward the requirement, though some games may contribute at a different percentage. Always read the bonus terms and conditions before claiming.

137x rewards eligible players with weekly cashback bonuses. Cashback is typically calculated every Monday based on your net losses from the previous week. The amount you receive depends on your VIP level — the higher your tier, the greater the cashback.

No, bonuses cannot be withdrawn directly. You need to meet the wagering requirements by playing with your bonus. Once the wagering is complete, any winnings earned from the bonus are added to your main balance and can then be withdrawn. Terms may vary for certain special offers.

Yes, 137x has a referral program. Refer a friend or acquaintance and once they register and make their first deposit, you'll receive a bonus. Your referral link can be found in your account. For full details on the current referral offer, Promotions Page here.

Most bonuses are valid for 7 to 30 days. The exact expiry period is stated in each offer's terms and conditions. Once a bonus expires, it is automatically forfeited — so it's best to use your bonus promptly.

Promo codes can be found on our Latest Promotions page and are also sent periodically via SMS or email. Simply enter the code in the "Promo Code" box at the time of deposit and the bonus will be applied automatically. Each code can only be used once.

137x has an extensive game library, including:

• Slots — Hundreds of popular slot games
• Live Casino — Baccarat, Roulette, and Blackjack with real dealers
• Sports Betting — cricket, football, tennis, and more
• Fishing Games
• Crash Games

To explore new games, New Games Visit the page.

Yes, 137x only uses games from licensed and certified game providers. All games run on RNG (Random Number Generator) technology and are independently audited by third parties, ensuring every outcome is completely random and fair.

If you get disconnected, your game state is saved on the server. Once you reconnect, you can pick up right where you left off. The outcome of any in-progress round is determined by the server logs. If there is a dispute, Help Center Let us know — our team will review the logs and resolve the issue.

At 137x, you can bet on cricket, football, tennis, badminton, volleyball, and more. Special odds are available for Bangladesh national cricket team matches. With live betting, you can place bets in real time while a match is in progress.

Yes, demo mode is available on selected slots and casino games. You can explore games without using real money, though any winnings in demo mode cannot be withdrawn. To win real money, create an account and make a deposit.

If you notice any error in a game, take a screenshot and include the game name, time, and a description of the issue when you Help Center Report it to us. Our technical team will investigate promptly. If any loss occurs due to a technical error, it will be reviewed and corrected accordingly.

Yes, 137x uses industry-standard 256-bit SSL encryption. All your personal data is stored in encrypted form and is never shared with any third party. Please refer to our Privacy Policy Read the full details on the page.

You can enable 2FA from the "Security" section in your account settings. Once mobile OTP verification is activated, a code will be sent to your number each time you log in. Keeping this enabled protects your account from unauthorized access.

If you suspect unauthorized access to your account, change your password immediately and contact our Help Center let us know. Our team will temporarily lock the account and investigate. We will never ask for your password via email or phone — if you receive such a message, treat it as phishing.

KYC verification requires one of the following documents:

• National ID (NID) — front and back
• Passport — photo and data page
• Driving License (where applicable)

Photos must be clear and legible. Verification is typically completed within 24 hours.

137x is an online gaming platform operating under an international license. We are committed to responsible gaming. Our About Us and Terms & Conditions Page for full details.

The 137x app is available directly from our Download Page Android users can download and install the APK file. iOS users can add the site to their home screen via Safari. Downloading is completely free.

To install a third-party APK on an Android device, go to Settings → Security (or Privacy) and enable "Unknown Sources" or "Install unknown apps." Then open the APK file from your file manager and follow the installation steps. You can turn that setting back off once the installation is complete.

If you're having trouble with the app, try these steps first:

• Force close the app and relaunch it
• Restart your phone
• Clear the app cache (Settings → Apps → 137x → Clear Cache)
• Uninstall the old version and Download Page install the latest version from

If you have any issues Help Center let us know.

Yes, the 137x mobile app includes all the same features as the website — deposits, withdrawals, games, bonuses, and live support. The app also delivers push notifications for new offers and promotions, which is something the website doesn't provide.

When a new update is available, you'll receive an automatic notification the next time you open the app. You can also visit our On the Download page The latest version is available. Keeping the app updated ensures you always have access to the newest features and security improvements.